ESOL Customer Service Training Curriculum

The ESOL Customer Service Training Curriculum was developed through funding from the Maryland State Department of Education, Montgomery College, and MontgomeryWorks. It was also funded in part by Abt Associates Inc., under their Adult Education Coordination and Planning Project that was funded by the U.S. Department of Education’s Office of Vocational and Adult Education.

For your convenience, this training curriculum may be downloaded as one document, or by individual section.

The Entire Curriculum

        ESOL Customer Service Training Curriculum (451 pages, 2.61MB)

The Curriculum by Section

     Introduction

        Credits/Background

        Curriculum Overview

    Teacher Guides

        Teacher Guide Unit 1

        Teacher Guide Unit 2

        Teacher Guide Unit 3

        Teacher Guide Unit 4

       Teacher Guide Unit 5

        Teacher Guide Unit 6

        Teacher Guide Unit 7

    Student Books

        Student Book Unit 1

        Student Book Unit 2

        Student Book Unit 3

        Student Book Unit 4

        Student Book Unit 5

        Student Book Unit 6

        Student Book Unit 7

        Portfolio Workbook

    References

        References